Showing posts with label humanatic tutorial. Show all posts
Showing posts with label humanatic tutorial. Show all posts
Some key points for reviewing calls correctly in Humanatic

Some key points for reviewing calls correctly in Humanatic

Humanatic pays you for correctly reviewing calls. If you make mistake then you will get penalized. So always try to review calls accurately. But at first, when you start at Humatic it's difficult. In this blog, I will discuss some key point which will improve your review skills:-



1. Read the category overview carefully and then try to understand why this category is created for and what is the main purpose of that category. Ex:- Inventory discussion is created for to find which call is for buying car/service or parts.

2. Listen to the conversation carefully and try to understand why caller calling for. If you find the caller calling purpose then it's easy to tag a call.

3. If you get a mistake or penalized for any calls then try to find what was your mistake. Remember your mistake is the first step of learning. I also made the same mistake almost first 6 months when I first started.

4. When agent/receptionist picks up the call then try to understand which department picks up the call. Like sale/parts/service department. This trick is helpful for inventory category.

5. This tip is for Inventory category. Try to forward call by 5 seconds to find the right tag quickly. Like mark at 5 seconds then 10 seconds and listen a few then mark at 15 seconds etc. I did this trick to find the right tag in the inbound category.

6. If you think you are right while you are reviewing a penalized calls then dispute the call for moderator response. Just write your explanation why you think that you are right. Then a moderator will review the call again and if you right then they will remove your penalize status or if you make mistake then they will explain why you are wrong. This will help you to learn quickly.

7. This tip is only about a advice. 'Always eager to learn'. When i started there were no good blogs on the internet for learning how to review calls. I always try to find my mistake and eager to learn.

If you have any question then just comment below. I will try to answer your question quickly.


How To Review 'Inbound Category' Correctly In Humanatic- Tips And Tricks

How To Review 'Inbound Category' Correctly In Humanatic- Tips And Tricks

When your account will approve in humanatic you will get 2 categories only. One is 'Inbound' and another one is 'Outbound'. In this article, I will tell you some tips and tricks about 'Inbound' for reviewing it correctly.



Well, 'Inbound' pays 1.2 cents per call. If you could review call accurately then you could earn $1-2 per hour. In this category, you just need to find 'is caller connected with a live qualified agent or not'. Qualified agent means 'a person who helped the caller with his requirement/purpose of call'. Like if a person call for buying a car and a qualified agent helped him to buy a car then it consider as a connected call. Below here some example of connected call:-

Connected:-

1) Mike calling Honda dealership for buying Honda Accord which he saw on online. First Receptionist picks up the call and asks how she could help. The caller says he is looking to buy Honda Accord then receptionist will transfer the call to sale department. Adam from sale department pick up the call at 29 seconds but start speaking at 31 seconds. Then the agent handles the call at last.

Correct tag for this example:- Here first pick up the call by receptionist and she is not the qualified agent because she did not handle the call. She transfers the call to mike for further assistance. The caller just tells her his requirement. Mike pick up the call in 29 seconds but start speaking at 31 seconds. So call will tag as 'Connected between 30 to 1 minute' because he starts speaking at 31 seconds.

2) Lewis calling for payment of his current vehicle purpose. Receptionist picks up the call and after hearing caller requirement she transfers the call to Huge who is a finance agent. Huge listen to all the details and for some issue, he could not handle the call fully and transfer the call to 'General manager'. The general manager picks up the call at 61 seconds.

Correct tag for this example:- At last call handled by the General manager and this call will tag as 'Connected, but took over 1 minute'.

I think this 2 example is perfect to find the connected call in 'Inbound' category. If you have any question then comment below and I will answer your question as soon as possible.

Not Connected:-

If you could understand which call connected then 'Inbound' category will easy for you. Here is some example of 'not connected' call:-

1) Caller talking to an agent but suddenly the connection was lost.
2) Caller left on hold and after a whiles caller drops the call. In this case, the call may be disconnected while the caller is on holding.
3) Call reach the voicemail. In this case, the caller may leave voice mail message or not. This will consider in 'reason not connect' category. In inbound, its marks as not connected.
4) A call which never passes the bridge greetings. Like press one for sale, press two for service etc. Sometimes that kind of call also reaches voicemail.
5) Caller looking for mike but he is not available and the agent asks to leave a message for him. In this case, the caller may leave a message or decline it.
6) The caller dialed the wrong number. Like Caller: 'is this Toyota service department. Agent: "no'. Caller: 'maybe I have the wrong number'.

Well for 'not connected' these examples may not good enough to give your all questions answers. Before humanatic had a question and answer based forum for reviewers where humanatic member could ask any kind humanatic related question. Now they deactivated this. Now I have to give the example from my experience and that's why you may not get your all answers. So If you have any question just comment below I will answer your question as soon as possible.

Some Tips and Tricks To Review 'Inbound' Category Correctly:-

If you forward the call by 5 seconds/10 seconds and this will help you could find the right tag quickly. Then listen to the end conversation carefully because sometimes some call disconnected with no clue and it seems like a connected call. Most of the people mistake in this kind of case. In every call, the caller tells why he/she called for. So pick up why caller calling and this will help you to understand/pick the right tag easily.

I have created a video where I also explained how to review 'Inbound" category. Hope this will also help you.