Some key points for reviewing calls correctly in Humanatic

Humanatic pays you for correctly reviewing calls. If you make mistake then you will get penalized. So always try to review calls accurately. But at first, when you start at Humatic it's difficult. In this blog, I will discuss some key point which will improve your review skills:-

1. Read the category overview carefully and then try to understand why this category is created for and what is the main purpose of that category. Ex:- Inventory discussion is created for to find which call is for buying car/service or parts.

2. Listen to the conversation carefully and try to understand why caller calling for. If you find the caller calling purpose then it's easy to tag a call.

3. If you get a mistake or penalized for any calls then try to find what was your mistake. Remember your mistake is the first step of learning. I also made the same mistake almost first 6 months when I first started.

4. When agent/receptionist picks up the call then try to understand which department picks up the call. Like sale/parts/service department. This trick is helpful for inventory category.

5. This tip is for Inventory category. Try to forward call by 5 seconds to find the right tag quickly. Like mark at 5 seconds then 10 seconds and listen a few then mark at 15 seconds etc. I did this trick to find the right tag in the inbound category.

6. If you think you are right while you are reviewing a penalized calls then dispute the call for moderator response. Just write your explanation why you think that you are right. Then a moderator will review the call again and if you right then they will remove your penalize status or if you make mistake then they will explain why you are wrong. This will help you to learn quickly.

7. This tip is only about a advice. 'Always eager to learn'. When i started there were no good blogs on the internet for learning how to review calls. I always try to find my mistake and eager to learn.

If you have any question then just comment below. I will try to answer your question quickly.

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