Humanatic Categories Deactivated For Low Accuracy? Don't Worry If You Review Call Perfectly- Find More Here

This is the most common problem in recent time. In past, they took minimum time to deactive a category, I mean if your accuracy is above 80% then your category will not deactivate. That time they deactivated category below 80% accuracy. After sometime later if we email them to reactive then they reactivate it or give instructions to how to reactive it.

Now it seems like they deactivate category with 90% accuracy. Well now there are huge cheaters involved and that's why they set this system. But their system is not perfect and they understand this. That's why if your audit is right and your accuracy if regain then your category will reactive automatically. So don't be panic. Just review call honestly and if you see any cheaters in audit then report them.

Some days ago I got so much audit from 'why calling-service' and I audit every call. And of course that time my category was deactivated but after the successful audit, I got back that category again.

I have to mention one thing is that in recent time there is so much cheater in 'Inventory discussion', 'why calling', 'why calling-service' and 'service setter booked'.

Are you fearing to review those categories?

Well in recent time they do not freeze account so often. So you don't have to be fear about this. Just review that category perfectly and audit call and report cheaters whenever you find. That is how we could remove them and make Humanatic a good source of income for us. You will get a bonus for reporting cheaters (.25$ per cheater).

How much you could earn per day?

Well, to be honest, you could earn $20+ per day if you are a normal reviewer. Per hour you could earn $2-3 if your mind is sharp and fast. So 8+ hours is enough to earn that money. I use to review call from 6 am -12.30 pm then at 5 pm - 11.30 pm. And of course, I took breaktime in middle. Superhuman earn almost $50+ per day. I will try to write an article about how to become superhuman soon.

If you have any question, then just comment below. I will reply you as soon as possible.

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Humanatic Account Got Frozen? Don't Worry If You Are A Legit Reviewer, Find More Here

When Humanatic had 30000 reviewers then there were fewer cheaters. People do little cheat that time in my opinion. Like they do fast tagging by listening 1-2 minutes mostly with guess knowledge. Most old reviewers are so experienced that they could tag 10-20 seconds in 'Inventory++' 'Inbound', 'Outbound', type category. But CWC( It's now Dealership appt request) need time to find the right answer. But old reviewers know when will agent could ask for an appointment and they just check that time. That is how some member earns $20+ daily. Even I also earned $20+ daily. But now if someone wants to earn that kind of money then so often they will fall in freeze problem( except Cheaters). Cheaters make accuracy by working group system and if anyone hit the report button then their account investigates and terminate by Humanatic. But the problem is they buy or create a new one and cheat again.

Well, Humanatic saying they are trying their best to eliminate the problem but to be honest they did a big mistake by accepting so much member during 2016-2018. Before that time I reviewed call a whole day but in 2016 I had to wake in the night time for review call (My location in Asia). During that time cheaters provide so much wrong data and still, they are providing. But in recent time Humanatic realized that and that's why they changed the system. You will notice before if two people tag same then call move forward to next category but it needs 3 similar tags. But I noticed in Inventory that if any single person tags any call as inventory this will move to 'Dealership appt request'. In some category, they may be designed some different setting.

Well, now the question is how anyone gets frozen?

In recent time they add a report button on audit call. If any member hit your profile report button while auditing calls and thus will get you frozen and then Humanatic will investigate your account. Now the question is how much time hitting the report will get frozen. I contacted with support and they replied me that ' large numbers of reports are investigated daily'

If they found nothing then your account will be unfrozen. I also faced the problem so many time. So if you are legit reviewers then don't worry. Just keep tagging legally and hit reports button if you find any cheaters. That is how we could make Humanitic cheaters free. I have to mention one thing that if you reported a cheater and if Humanatic caught that cheaters then you will get $.25 cent bonus for reporting.

If you have any question then just comment below. I will reply you as soon as possible.

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How to review 'Reason not connected' category correctly in humanatic- Tips and tricks

When a call marks as 'not connected' then it goes to 'reason not connected' category for find why that call not connected to a qualified agent. The purpose of this category is to find 'why the caller did not connect to a live qualified agent'. I always mentioned the purpose of every category because this is the main theme to create a category and this helps you to review that category correctly. Well, in my previous article I also discuss 'inbound category' & 'outbound category'.

Also, read more about:-
How to review 'Inbound category' correctly in humanatic- Tips & Tricks
How to review 'Live conversation-Outbound' correctly in humanatic- Tips & Tricks

When a new user approved then he/she will get only 2 categories and those are 'Inbound & outbound'. Then the next category which will unlock is 'Reason Not connected'. In this article, I will discuss some key points and details about this which may help you to review this category easily.

Reached Voicemail, Left Message:-  If a call goes to voicemail then you will hear a voicemail tone (in the video, find 6-second mark) then you will hear one-sided talking from a caller(sometime you may not hear). If a person left message after tone then marks this option. Here I Attached a video where you will find the voicemail call. 

Example:-

Caller:- I need to talk with Mike.

Receptionist or Agent:- He is not available, I could transfer to his voicemail.

Then the call goes to voicemail and caller left a message.

Reached Voicemail, did not leave Message:-  This option is same as  'Reached Voicemail, Left Message' but here caller will not leave a message. That is the only difference. This option is perfect for the upper video. 

Example:-

Caller:- I need to talk with Mike.

Receptionist or Agent:- He is not available, I could transfer to his voicemail.

Then the call goes to voicemail and caller will not leave a message.

Left a message with a live person:- If a caller looking for someone and could not connect but he left a verbal message with a live person. Example:-

Caller:- Can I talk with 'Mike'.

Agen/receptionist:- He is not available right now, can I take a message.

Caller:- Ok, tell him to call back/let him know I want SUV etc.

Declined to leave a message with a live person:- Select this option a caller did not reached desired person and agent/receptionist offer to leave a message. Example:-

Caller:- Can I talk with 'Mike'.

Agen/receptionist:- He is not available right now, can I take a message.

Caller:- It's ok. I will call him later.

Select this option if caller inquiring a department like sales/parts/service but any agent is not free to take the call and caller cut the call without reaching any desired agent. Example:-

Caller:- Can I talk with any service agent.

Agen/receptionist:- unfortunately no one is available right now.

Caller:- It's ok. I will call later.

Hung up while on hold or during 30+ seconds of ringing:- If an agent transfer the call to another agent and the call cuts down. Example:-

Caller:- Can I talk with 'Mike'.

Agen/receptionist:- wait a minute. 

Then the call transfer and caller did not reach the desired person and call cuts down/cut off.

Select this option if-

A call transferred from phone bridge greeting and left on hold.

A phone bridge greeting which is a recorded message where offer a menu like- press 1 for sale, press 2 for parts, press 3 for service.

A call continuously ringing without being answer and in the end call cuts of.

Example of Bridge greeting calls:-

Wrong Number, Nobody there, Junk call, hung up during bridge greeting:- Select this option if-

A caller dialed the wrong number.

An agent answers the call, but the caller was not there/cut off the call when an agent answers.

You did not hear any voice. Usually, it is an empty call. No sound type call.

A solicitors/vendors are calling.

A call never passed the bridge greetings.

Could not connect to a live, Qualified agent- Other:- 

Select this option if a call lost the connection.

If a caller returning miss call and never connect with that person who called him.

If you could not find why caller could not connect with a live qualified agent/do not match with the upper option then mark this option.

Call connected to a live, qualified agent-Bingo!:- 

Select this option if caller successfully handles by an agent. Sometime new member could not understand and they mark the call wrongly as 'Not connected".

Tips & Tricks:-

1. Usually, at the end of the call, you will find why a call not connected.

2. If you hear agent and caller talking then try to find is agent saying 'can i take a message' if says then it 'mark as left a message with a live person' if not then mark as 'declined to leave a live message. If i heard agent and caller voice i always tried to listen is agent says to leave a message. Because most of this kind of call marks as these two options 'leave a live message or declined to leave a live message'.
3.always follow the wave activity. Example:-

This is a continuous ringing type call. If you follow the wave then you could easily understand what will be the right tag for the call.

If you have any question, then just comment below. I will reply you as soon as possible.

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How to review 'Live conversation-Outbound' category correctly in humanatic- Tips and tricks

In Live conversation-outbound category agent called caller for various purpose like buying car, service issue, wishing birthday etc. If the agent could connect with the intended person then what time he/she could connect. Here just have to mark time frame. If a call could connect with the intended person then it marks as 'Not connected'.

Sometime you will hear only agent voice but not the caller. This kind call created for caller security issue. Just find what time agent reached the intended person and mark the tag according to agent talking point. It's a quite easy category to review. It pays 0.07 cent for per correct review calls. The easiest thing about this category is here you will find small conversation and most of the call only 2 or 3 people involved in the conversation which is quite easy to mark right tag rather than 'live conversation-inbound' category.

Connected:- 

If a call connects then mark the time frame accordingly.

1. If agent reached the intended person then mark the call as connected.

2. If you hear only one voice then try to find if the agent reached intended person. I told this kind of call created for caller security purpose. You will hear agent conversation which is the base for tagging this kind of call. 

3. If the intended person picks up call and says he/she will call back.

4. If the intended person picks up call and says remove him from calling list. Actually here caller inquiry vehicle before and now agent confirm is the intended still in the market for buying a vehicle and caller straight answer 'remove him from calling list'.

5. If the intended person does not pick up call but his/her spouse picks up and handle the call.

Left a message:-

1. Select this option if the call goes to voicemail and employee leaves a voicemail.

2. If the employee leaves a live message for intended person. Basically this kind of conversation you will hear 'I will let him know' or 'I will pass the message'.

3. If you hear only one voice where you understand that employee just leaves a message for the intended person like if a call goes to voicemail. You will hear only one voice but you will understand employee continuously talking which mean no one is on the other line that means employee just leaving a message.

Not the right person/no message:-

1. Select this option if the employee has the wrong number. Like if employee ask 'is this mike?'. Intended person- 'No, maybe you have the wrong number'.

2. If a call goes to voicemail but the employee does not leave a message. 

3. If you do not hear any conversation then mark this as 'not the right person/no message'.

Tips & tricks:-

1. Most of the call connect within 10 seconds.

2. Forward the call by 5 seconds. This trick is helpful to review calls quickly.

3.Just focus on calls. Just hear what intended persona employee says. This is helpful to find 'not connected' calls.

If you have any questions then just comment below. I will answer your question as soon as possible.

        

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Some key points for reviewing calls correctly in Humanatic

Humanatic pays you for correctly reviewing calls. If you make mistake then you will get penalized. So always try to review calls accurately. But at first, when you start at Humatic it's difficult. In this blog, I will discuss some key point which will improve your review skills:-

1. Read the category overview carefully and then try to understand why this category is created for and what is the main purpose of that category. Ex:- Inventory discussion is created for to find which call is for buying car/service or parts.

2. Listen to the conversation carefully and try to understand why caller calling for. If you find the caller calling purpose then it's easy to tag a call.

3. If you get a mistake or penalized for any calls then try to find what was your mistake. Remember your mistake is the first step of learning. I also made the same mistake almost first 6 months when I first started.

4. When agent/receptionist picks up the call then try to understand which department picks up the call. Like sale/parts/service department. This trick is helpful for inventory category.

5. This tip is for Inventory category. Try to forward call by 5 seconds to find the right tag quickly. Like mark at 5 seconds then 10 seconds and listen a few then mark at 15 seconds etc. I did this trick to find the right tag in the inbound category.

6. If you think you are right while you are reviewing a penalized calls then dispute the call for moderator response. Just write your explanation why you think that you are right. Then a moderator will review the call again and if you right then they will remove your penalize status or if you make mistake then they will explain why you are wrong. This will help you to learn quickly.

7. This tip is only about a advice. 'Always eager to learn'. When i started there were no good blogs on the internet for learning how to review calls. I always try to find my mistake and eager to learn.

If you have any question then just comment below. I will try to answer your question quickly.

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How To Review 'Inbound Category' Correctly In Humanatic- Tips And Tricks

When your account will approve in humanatic you will get 2 categories only. One is 'Inbound' and another one is 'Outbound'. In this article, I will tell you some tips and tricks about 'Inbound' for reviewing it correctly.

Well, 'Inbound' pays 1.2 cents per call. If you could review call accurately then you could earn $1-2 per hour. In this category, you just need to find 'is caller connected with a live qualified agent or not'. Qualified agent means 'a person who helped the caller with his requirement/purpose of call'. Like if a person call for buying a car and a qualified agent helped him to buy a car then it consider as a connected call. Below here some example of connected call:-

Connected:-

1) Mike calling Honda dealership for buying Honda Accord which he saw on online. First Receptionist picks up the call and asks how she could help. The caller says he is looking to buy Honda Accord then receptionist will transfer the call to sale department. Adam from sale department pick up the call at 29 seconds but start speaking at 31 seconds. Then the agent handles the call at last.

Correct tag for this example:- Here first pick up the call by receptionist and she is not the qualified agent because she did not handle the call. She transfers the call to mike for further assistance. The caller just tells her his requirement. Mike pick up the call in 29 seconds but start speaking at 31 seconds. So call will tag as 'Connected between 30 to 1 minute' because he starts speaking at 31 seconds.

2) Lewis calling for payment of his current vehicle purpose. Receptionist picks up the call and after hearing caller requirement she transfers the call to Huge who is a finance agent. Huge listen to all the details and for some issue, he could not handle the call fully and transfer the call to 'General manager'. The general manager picks up the call at 61 seconds.

Correct tag for this example:- At last call handled by the General manager and this call will tag as 'Connected, but took over 1 minute'.

I think this 2 example is perfect to find the connected call in 'Inbound' category. If you have any question then comment below and I will answer your question as soon as possible.

Not Connected:-

If you could understand which call connected then 'Inbound' category will easy for you. Here is some example of 'not connected' call:-

1) Caller talking to an agent but suddenly the connection was lost.
2) Caller left on hold and after a whiles caller drops the call. In this case, the call may be disconnected while the caller is on holding.
3) Call reach the voicemail. In this case, the caller may leave voice mail message or not. This will consider in 'reason not connect' category. In inbound, its marks as not connected.
4) A call which never passes the bridge greetings. Like press one for sale, press two for service etc. Sometimes that kind of call also reaches voicemail.
5) Caller looking for mike but he is not available and the agent asks to leave a message for him. In this case, the caller may leave a message or decline it.
6) The caller dialed the wrong number. Like Caller: 'is this Toyota service department. Agent: "no'. Caller: 'maybe I have the wrong number'.

Well for 'not connected' these examples may not good enough to give your all questions answers. Before humanatic had a question and answer based forum for reviewers where humanatic member could ask any kind humanatic related question. Now they deactivated this. Now I have to give the example from my experience and that's why you may not get your all answers. So If you have any question just comment below I will answer your question as soon as possible.

Some Tips and Tricks To Review 'Inbound' Category Correctly:-

If you forward the call by 5 seconds/10 seconds and this will help you could find the right tag quickly. Then listen to the end conversation carefully because sometimes some call disconnected with no clue and it seems like a connected call. Most of the people mistake in this kind of case. In every call, the caller tells why he/she called for. So pick up why caller calling and this will help you to understand/pick the right tag easily.

I have created a video where I also explained how to review 'Inbound" category. Hope this will also help you.

         

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